Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in net and in Philippine Pesos (PHP).
  • Kindly indicate any allergies, intolerances, or special dietary requirement when placing your order.
  • Please review your orders for accuracy prior to checkout. No changes can be made once orders have been placed.
  • To order online, customers must register and log in with their designated email address and password.
  • Accepted mode of payment are strictly by credit or debit cards only.
  • Not valid in conjunction with any promotions, discounts, or member privileges unless otherwise stated for particular campaigns.
  • Golden Circle Award Points accrual are not valid.
  • Pictures shown are for illustration purposes only. Actual product may vary.
  • For more information, please call +639175363287, email eats.slfm@shangri-la.com or visit Privacy Policy .

Delivery

  • Orders must be placed 45 minutes prior to delivery of ready to eat and frozen food items.
  • Pre-order 12 hours prior to delivery of baked goods and pastries.
  • Pre-order of 48 hours prior to delivery of Bake House cakes and Buffet in a Box.
  • For any special delivery request, call +63917 536 3287 or email eats.slfm@shangri-la.com.

Self Pick-up

  • Orders must be placed 45 minutes prior to pick-up of ready to eat and frozen food items.
  • Pre-order 12 hours prior to pick-up of baked goods and pastries. Pre-order of 48 hours prior to pick-up of Bake House cakes and Buffet in a Box. Self pick-up hours are from 10am to 8pm. All orders must be collected within 15 minutes from the selected pick-up time. All orders can be collected from the Hotel driveway.

Refund/Cancellation Policy

  • Payments will not be refunded or exchanged for cash. Any unused value will be forfeited.
  • Should there be any item(s) ordered which are not available, the Hotel shall contact the customer to offer alternatives. Customer may choose to either accept alternative items suggested or cancel the order and receive a full refund.

Golden Circle Award Points

  • Golden Circle Award Points accrual is valid for items purchased except when stated otherwise. Please provide GC membership number upon check-out. Not a member? Join now
  • Name presented on credit or debit card used for payment must match with the Golden Circle membership details in order to earn GC Award Points.
  • The delivery fee is not eligible for earning Golden Circle Award Points.
  • Applicable government taxes are not eligible to earn Golden Circle Award Points.

@ Shangri-La International Hotel Management Ltd.