FAQ

    1. Choose your product(s)
      Click on ‘Order Now’ to browse and select the menu items you would like to order
    2. Check out
      If you have a registered account, please login accordingly with your credentials. If not, you may choose to sign up for an account or proceed to checkout as a guest.
    3. Under Self Pick-Up, select the date and time, and complete the form. Click ‘Confirm’ and ‘Check Out’.
    4. Make your payment
      Enter your payment details to complete our transaction. Once the transaction is complete, you will be directed to a page that reads “Thank you. Your purchase transaction is successful.”
    5. Confirmation letter
      You will receive confirmation via email once the transaction is completed.
    Q.
    I tried to order using my debit/credit card and neither work. Why is this?
    A.
    Kindly reach out to your bank for clarification.
    Q.
    My card has been declined. Why is this?
    A.
    Kindly reach out to your bank for clarification.
    Q.
    I did not receive a confirmation email for my order. Why is that?
    A.
    Please contact us at +63917 536 3287 or email eats.slfm@shangri-la.com, Monday to Sunday from 8am to 8pm.
    Q.
    Part of my order is missing?
    A.
    Please contact us at +63917 536 3287 or email eats.slfm@shangri-la.com, Monday to Sunday from 8am to 8pm.
    Q.
    Where is the self-pickup location?
    A.
    All orders must be picked up from the Hotel driveway.
    Q.
    I am having trouble viewing the website. Why is that?
    A.
    If you are experiencing difficulty viewing the website on your browser, kindly update to the most recent version of Chrome for the best viewing experience.
    Q.
    What are the hygiene standards practiced by the restaurant/hotel?
    A.
    • The Hotel adheres to the Shangri-La Food Safety Management System (SFS) and food safety regulations by HACCP to ensure the highest level of standards in food sanitation.
    • The Hotel is audited yearly to ensure compliance to the SFS requirements and HACCP food safety regulations.
    • The Hotel has a dedicated team to ensure food safety requirements are implemented and kept up-to-date.
    • All steps in food operations process are addressed from the supply chain and selection of ingredients, through to the serving of the food to our guests.
    • All food handlers are required to complete SFS trainings with annual tests. It is also compulsory for service colleagues to perform annual medical health screenings.

@ Shangri-La International Hotel Management Ltd.